Codes of Practice
One of the functions of the Authority is to set standards for the provision of property services. A Code of Practice sets such standards of ethical behaviour and details how property services providers should deal with each other, their clients and the public.
The Authority has produced a Code of Practice for Property Services Providers
(Auctioneers and Estate Agents).
This Code sets out the minimum standards to be expected of Auctioneers and Estate Agents in the provision of property services. If you are concerned that an Auctioneer/Estate Agent has not applied these standards, check the Public Register of Licensees to see if he/she has subscribed to the code. If he/she is recorded as having subscribed to the Code, you can make a complaint to the Authority.
It should be noted that, while the Code is voluntary at present, once the Authority is put on a Statutory basis the Authority will have the power to make the Code a legally binding instrument.
If you have a complaint, regardless of whether the Auctioneer/Estate Agent has signed up to the Code, you may still write to the Authority and register your complaint for future reference.
How to complain about alleged non-compliance with the Code of Practice.
A complaint must be in writing and can be sent to
The Disciplinary Board
You must identify yourself, giving full contact details of name, postal address, daytime phone number and e-mail address (if available). You must also identify the Auctioneer/Estate Agent, giving contact details. If you have been dealing with a specific person, please give that person’s name and contact details. You then must supply details of the nature of the complaint along with copies of any relevant documentation (which may include letters, e-mails, forms, advertisements).
A Complaint Form
is available to download as a Microsoft Word document.
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